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Gospel
Date
Oct 28, 2023
This app aims to provide timely and useful information to relatives of Alzheimer’s patients (aged 45-65) to help them better understand the disease and improve their caregiving process. Additionally, it seeks to address the emotional stress and psychological burdens that caregivers often experience.
I started with desk research to build a broader understanding of Alzheimer’s disease and the pressure it places on families. This helped me identify the increasing number of patients, the lack of care capacity, and the shortage of professional and emotional support available to family caregivers.
I chose desk research as the first step because Alzheimer’s care is a healthcare-related social issue, and it was important to understand the wider context before defining the design problem. This method helped me confirm that the challenge was not only an individual family issue, but also part of a wider long-term care problem.
I chose desk research as the first step because Alzheimer’s care is a healthcare-related social issue, and it was important to understand the wider context before defining the design problem. This method helped me confirm that the challenge was not only an individual family issue, but also part of a wider long-term care problem.
o gain deeper user insights, I conducted focus group research with people connected to family caregiving. This method helped me understand how caregivers describe their daily difficulties, emotional stress, and expectations for support.
The focus group findings revealed several key pain points: caregivers often have limited knowledge about Alzheimer’s disease, families experience a heavy caregiving burden, users feel psychological pressure, and many people lack access to professional guidance during the care process. These pain points are summarised in the focus group section of the portfolio.
I chose focus groups because caregiving is highly emotional and relationship-based. Compared with a questionnaire, a focus group allows participants to share experiences, respond to each other, and reveal deeper feelings that may not appear in structured survey answers. This was especially important for understanding the emotional side of caregiving.
The focus group findings revealed several key pain points: caregivers often have limited knowledge about Alzheimer’s disease, families experience a heavy caregiving burden, users feel psychological pressure, and many people lack access to professional guidance during the care process. These pain points are summarised in the focus group section of the portfolio.
I chose focus groups because caregiving is highly emotional and relationship-based. Compared with a questionnaire, a focus group allows participants to share experiences, respond to each other, and reveal deeper feelings that may not appear in structured survey answers. This was especially important for understanding the emotional side of caregiving.
Based on the research findings, I developed personas to represent different types of users within the family care context. The personas helped me understand users’ routines, frustrations, goals, and motivations. They also showed that Gospel needed to support more than one user type: primary caregivers, family members with limited caregiving experience, and relatives who want to stay informed and involved.
Key Features
Based on the research findings, Gospel was designed as a digital support platform that combines practical care guidance, emotional support, medical consultation, and family collaboration. The key features were developed to respond directly to caregivers’ pain points: limited knowledge, emotional pressure, fragmented resources, and unclear family roles.
1. Personalised Care Journey
One of the core features is a personalised care journey based on the patient’s condition and stage of Alzheimer’s disease. Users can receive step-by-step guidance on what to expect, what kind of care may be needed, and how to respond to changes in the patient’s behaviour.
This feature was designed because the research showed that many families feel lost after diagnosis. They may understand that Alzheimer’s is progressive, but they often do not know what actions to take at each stage. By structuring information into a clear care journey, Gospel helps reduce uncertainty and gives caregivers more confidence.
2. Emotional Healing Support
Gospel includes an emotional support section for caregivers, offering calming content, reflective activities, and psychological guidance. This feature focuses on the caregiver’s mental wellbeing, rather than only the patient’s medical condition.
This was important because the research revealed that caregivers experience long-term stress, anxiety, and emotional exhaustion. Many existing services focus on patients, but overlook the emotional needs of family members. Gospel addresses this gap by recognising caregivers as users who also need care.
3. Medical Consultation Access
The platform also provides access to medical consultation and professional guidance. Users can seek advice from doctors or relevant specialists when they are unsure about symptoms, medication, disease progression, or care decisions.
This feature responds to the finding that families often lack professional support during daily caregiving. Instead of relying on scattered online information, Gospel gives users a clearer and more trustworthy channel to receive guidance.
Based on the research findings, Gospel was designed as a digital support platform that combines practical care guidance, emotional support, medical consultation, and family collaboration. The key features were developed to respond directly to caregivers’ pain points: limited knowledge, emotional pressure, fragmented resources, and unclear family roles.
1. Personalised Care Journey
One of the core features is a personalised care journey based on the patient’s condition and stage of Alzheimer’s disease. Users can receive step-by-step guidance on what to expect, what kind of care may be needed, and how to respond to changes in the patient’s behaviour.
This feature was designed because the research showed that many families feel lost after diagnosis. They may understand that Alzheimer’s is progressive, but they often do not know what actions to take at each stage. By structuring information into a clear care journey, Gospel helps reduce uncertainty and gives caregivers more confidence.
2. Emotional Healing Support
Gospel includes an emotional support section for caregivers, offering calming content, reflective activities, and psychological guidance. This feature focuses on the caregiver’s mental wellbeing, rather than only the patient’s medical condition.
This was important because the research revealed that caregivers experience long-term stress, anxiety, and emotional exhaustion. Many existing services focus on patients, but overlook the emotional needs of family members. Gospel addresses this gap by recognising caregivers as users who also need care.
3. Medical Consultation Access
The platform also provides access to medical consultation and professional guidance. Users can seek advice from doctors or relevant specialists when they are unsure about symptoms, medication, disease progression, or care decisions.
This feature responds to the finding that families often lack professional support during daily caregiving. Instead of relying on scattered online information, Gospel gives users a clearer and more trustworthy channel to receive guidance.
Together, these features position Gospel as a holistic digital service for Alzheimer’s family care. It supports not only the patient’s care process, but also the emotional and practical needs of the family members who care for them.
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